GoodSam Medical Center takes immense pride in announcing that Ms. Francesca Maria Nicola DG. Deus, Head of Customer Experience Management, successfully presented the innovative concept, “Patient Journey Innovation,” at the Philippine Society for Quality Healthcare’s (PSQua) 29th Annual Convention. The event was held on November 13-14 at Century Park Hotel Manila as part of the Masterclass in Quality and Safety.

“Patient Journey Innovation”, is a hospital concept made possible through the collaboration of key department heads, including the Quality Management and Nursing Service, which underscores GoodSam Medical Center’s dedication to delivering seamless, patient-centered care through innovative processes and interdepartmental cooperation.

The GoodSam Medical Center family extends its warmest congratulations to Ms. Deus for her outstanding representation of the hospital, showcasing GoodSam Med’s commitment to innovation and excellence in patient care. #GoodSamMed #GoodSamCares