GoodSam Medical Center – Data Privacy Statement

Welcome to GoodSam Medical Center, where your health and well-being are our top priorities. We are deeply committed to safeguarding your data and ensuring that your privacy is respected at every stage of your care. We ensure full compliance with the standards set forth by Republic Act No. 10173 or the Data Privacy Act of 2012.

This Privacy Statement explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or engage with us online.

We encourage you to take a moment to read through this statement, as it reflects our values of transparency, respect, and compassion.
Information We Collect and How we use it.
We may collect the following types of personal information:

• Personal Identification Information: Name, address, phone number, email address, date of birth, gender and other information you choose to provide through our online platforms.
• Health Information: Medical records, health history, diagnosis, treatment plans, prescriptions, and other relevant data when submitted through our online portals.
• Website Usage Information: IP addresses, browser type, pages viewed, time spent on our website, mobile location, device type and other usage data. 

Your data is used to deliver safe, effective, and personalized care. We do not collect information that would personally identify you unless you consent to it. We collect and combine information about you, how you engage with our online platforms, and the devices you use to view and interact for legitimate purposes such as (I) to improve the website (II) to inform and respond to your inquiries and (III) to help us serve you better. Your explicit consent will be sought for any processing or disclosure of your personal or health information that is not required by law. You have the right to withdraw your consent at any time following Philippine Privacy Laws.

Data Security and Protection

GoodSam Medical Center ensures that any third party with whom we share data follows strict confidentiality and data protection policies. This may include your healthcare providers such as: Doctors, nurses, and specialists involved in your care and; staff members associated with inquiries and website maintenance (All subject to confidentiality obligations). The access to the GoodSam’s website and Website’s services are also password protected. We encrypt sensitive data in transit and at rest to prevent unauthorized access. We employ firewalls, antivirus software, and monitoring tools to protect our systems from threats. We will use our best to protect your information from loss, misuse or alteration when it is within our control.

Acceptance of this term and Policy Changes
By using the GoodSam Medical Center website, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Data Privacy Statement.

We reserve the right to modify or update this Data Privacy Statement at any time to reflect changes in our practices or in compliance with legal or regulatory requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed of any changes.

Your continued use of our website following the posting of changes to this policy will be deemed as your acceptance of those changes.

If you do not agree to this policy, please discontinue the use of our website and services immediately.

Your Rights
As a user of our website and services, you have specific rights regarding your personal data. GoodSam Medical Center is committed to ensuring that your data privacy is respected, and you have control over your personal information. Your rights include the following:

1. Right to Access You may request a copy of the personal data we hold about you, including details on how we use and share it.
2. Right to Rectification If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update this information.
3. Right to Erasure In certain circumstances, you may request the deletion of your personal data. Please note that we may need to retain certain information to comply with legal or regulatory obligations.
4. Right to Data Portability You have the right to receive your personal data in a structured, commonly used, and machine-readable format that allows you to transfer it to another organization if technically feasible.
5. Right to Object You may object to the processing of your personal data in certain situations, particularly where we rely on legitimate interests as the legal basis for processing.
6. Right to Withdraw Consent Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
7. Right to File a Complaint If you believe that your privacy rights have been violated, you have the right to file a complaint with the relevant authority or data protection regulator in your jurisdiction.